Service Wueste

Customer Service And Your Business

July 30th, 2010

Customer Service And Your Business

Every business needs customers. If you can name a single business that does not deal with people at all, then I’d give you a million dollars for being the cleverest person on earth.

The success of your business usually depends on the number of customers you have. The more customers you have, the more your profits will be. It’s as simple as that. If that’s the case, then surely the most important thing to do is to gather customers as many customers as you can, right?

Mass Media Advertising to Attract Customers

But then, how do you attract customers? Attracting customers is a serious business, and some people even go so far as to hire other companies so that these companies can attract customers for them.

Enter the advertising companies. If you want your business to prosper, you’ll probably have to spend a bit of money in advertising. You’ll probably have to pay for billboards, for ads in the newspaper, for ads in the magazines, for ads in the radio, and even for ads in television.

However, which one of these is the most effective? Is it the television or the radio? Maybe the billboards are the most effective means of advertising?

The answer is – none of these!

Grapevine Advertising

Contrary to popular belief, it isn’t advertising through the traditional mass media that makes a business famous. I have to admit that it does help a lot in getting customers, but it is not nearly enough.

The best type of advertising is done through the grapevine. What’s the grapevine, you ask? Simple… rumors! Gossiping has been around since time immemorial. And there’s no doubt that “Ye Olde Tavern” became popular only when people started talking about it.

The question is, how do you get people to talk about your business? For one thing, you’ve got to have the best merchandise for miles around. However, that’s a bit unrealistic, don’t you think?

There’s only one best baker, there’s only one best lawyer, and there’s only one best painter. And if people valued only quality, then only the “Bests” in the world would have food on their tables, and the rest of us… well… we’ll probably be eating salt.

Good Customer Service is Good Business Practice

The truth is, you can attract customers by simply being nice to them. The best businesses always pair “quality goods” with “quality service”. This is actually where customer service comes in. When a customer enters the doors of your humble business establishment, he will be faced with either a customer service agent or a regular employee acting in the stead of a customer service agent.

If the customer has some questions, some problems, or some complaints, he’ll have to go straight to your customer service agent. There, his problems will be resolved and his questions will be answered. It depends upon your agent whether your customer will go home smiling or frowning.

Now, this is the crucial part. If the person is satisfied, chances are, he’ll tell all his friends and family that he went to this nice little establishment with a super friendly staff. If the customer was somehow dissatisfied with your customer service agent, then he’ll probably spew venomous comments about your establishment and advise people not to go there because they might meet the apathetic, rude, ill-mannered customer service agent. And so it goes… the customer’s friends, family, and even his acquaintances would steer clear of your place.

Just remember, bad publicity is never good. That kind of stuff works only in showbiz. If you want your business to be successful, make sure that your customer service is excellent. Just remember, once you satisfy your customers, they’ll start filling your purse.

Steven Taylor is a Marketing Consultant to http://www.Retronix.com – one of the most innovative and effective electronics services suppliers to the electronics & semiconductor industries. Services include BGA Rework.

Tags: Advertising Companies, Billboards, Business, Business People, Business Service, Contrary To Popular Belief, Customer, Customer Service, Earth, Grapevine, Magazines, Means Of Advertising, Million Dollars, Money, No Doubt, Profits, Radio Ads, Serious Business, Service, Success, Television, Traditional Mass Media, Ye Olde
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Put the Fubb Factor Into Customer Service

July 30th, 2010

by lunaweb

Put the Fubb Factor Into Customer Service

The customer is always right, right? You’d better believe it if you want to survive in today’s competitive marketplace.

When you follow the money trail back to its source, you understand that taking good care of your customers is not just important, it’s imperative. More than any other factor, the service you give your customers affects your business success or failure.

Good customer service starts at the moment a prospective client comes in contact with you. Let’s say you own an electronics store. A man walks in looking for a plasma TV. The first part of good customer service involves pleasant, helpful workers who respond to the customer’s needs with a helping hand guiding him through his experience. With correct customer service, he is able to see his options, find what he needs, and leave satisfied with a purchase that pleases him. But good customer service doesn’t stop there.

Suppose the customer gets home and begins to watch his new TV. Within minutes the TV starts to smell funny and make weird sounds. The man calls the store very upset with his new product.

Assume he reaches an unhelpful salesperson who, in so many words, tells him “tough luck.” Not only will the customer never shop at your store again, he will tell an average of seven people about his poor experience with you. However, if the person on the phone apologizes, takes responsibility and offers him an acceptable solution, he is likely to calm down. By allowing him to easily return the product and get a replacement, this store guarantees his loyalty, future business and positive referrals.

Thus, good customer service starts at the initial point of contact and ends when the consumer is completely satisfied with the product or service, which may be long after the sale takes place.

While this may seem like a lengthy process, great customer care is the single most controllable difference between you and your competition. With so many choices available, consumers have little or no reason to remain loyal to a company if they are not 110% pleased with the experience. This brings us to the next important aspect of customer service, the FUBB Factor.

Follow Up Beyond Belief – FUBB. This is the biggest factor between good and great customer service. FUBB refers to the practice of going above and beyond the call of duty to please the client. In today’s highly competitive economy, it is crucial to follow up in any and every way possible. Follow up to the point that your customers cannot resist telling other people about you.

If a customer makes a suggestion, follow up on it. If a customer experiences a problem, follow up and make sure it has been resolved to their satisfaction. If a mistake was made, take responsibility for it whether or not you are the one who made it. Then ask your clients for feedback in order to gauge how they truly feel about your service.

When the customer is happy, business is good. They tell others about you. Life is good. But if the customer is unhappy, you are likely to face bad reviews, negative word-of-mouth advertising, and a lost customer forever. Be sure to make excellent customer service a top priority in your long list of things to do. It’s just smart business. A single customer, well cared for – someone whose concerns you have followed up on beyond belief – can pay you rich dividends well into the future.

http://www.Free-Insurance-Leads.com Gary Le Mon is a wholesale distributor of fixed indexed annuities for Allianz, American Equity, Sun Life Financial, and ING. Author, speaker, radio and TV host, Gary pioneers media-based marketing systems including newspaper articles, dinner seminars, radio talk shows, and TV interviews. He is coach, mentor and motivator to over 850 general agents in his insurance marketing organization, InsuranStar Marketing. See also Insurance-Lead-Programs.com.

Customer Service — Customer Loyalty Wins Sales

July 30th, 2010

by Graela

Customer Service — Customer Loyalty Wins Sales

Batteries not included. Three of the dumbest words.

Your Company spent millions of dollars to develop this wonderful product. Engineers spent countless hours creating and refining it. You spent additional millions of dollars in advertising to get me to buy it.

I bought it. I took it home and now it won’t work because YOU neglected to include the only part that WILL make it work. For a couple of extra bucks, your cost and mine, I’m frustrated and angry with you and your Company.

It’s the same with customer service.

No matter what you sell; whether it’s goods or services, big ticket or small, sales and customer service are not two separate pieces. Every sale must come with the customer service built in.

Exceptional customer service is NOT an extra cost of doing business. It is an investment in your own future success.

In the early 1950s, my uncle had a very small clothing store in Miami, Florida. In those days, Miami was a major entertainment center, with the biggest names in show business appearing at the major hotels, very similar to Las Vegas today.

One evening, as he was leaving the stage at the end of the early show, a young singer ripped his tuxedo jacket on a nail sticking out of the wall. It was after 8 P.M., all the clothing stores were closed.

The hotel management called the major stores and owners because the singer didn’t want to go on stage with a torn jacket or worse, no jacket.

None of the fancy clothing shop owners would leave their homes to accommodate the young man. Finally, in desperation, my uncle got the call. Would he come downtown with a couple of tuxedos?

Within an hour my uncle was at the hotel with 4 tuxedos. He did the fitting and tailoring right on the spot.

The young singer and the big hotel management were ecstatic. The singer tried to shove a few extra hundred dollar bills into my uncle’s hand, but he wouldn’t take the money, explaining that he was honored to have the opportunity to earn the business.

The singer promised that he would never forget my uncle’s kindness and would tell his show biz friends about my uncle. True to his word, the singer continued to tell his friends about my uncle, even as his singing career skyrocketed.

The young singer – Frank Sinatra.

My uncle – went from a tiny clothing store on the edges of oblivion to “Mickey Hayes – Clothier to the Stars”; his walls covered with hundreds of photographs of the biggest names in show business.

On the other side of the coin is INTEL, the major manufacturer of computer chips, and, a great company.

Some years ago, Intel’s newest chip had a design flaw that caused a problem in only the tiniest number of calculations, and only in highly complex situations. As this problem began to get reported in the press, owners of computers built with these new chips wanted replacements.

Intel’s management stated that these customers were somewhat stupid since only highly complex calculations in specialized situations would experience that problem and then, only on the rarest occasions. They said that they would replace the chip if the customer could substantiate the claim that their chip was flawed.

How stupid. If it only goes bad once in a zillion times, why not give a lifetime guarantee? Most of the customers would never run into that problem. If they had immediately offered the lifetime replacement guarantee, ALL of the customers would have had a very high degree of confidence that they would never need to take Intel up on their offer.

Intel finally did offer lifetime replacement – after worrying, offending and insulting millions of their customers.

We can all learn a valuable lesson from Nordstroms; the department store famous for customer service. Their service to customers is so incredible, that people go out of their way to shop there.

Mr. Nordstrom calls it ‘customer heroics’. “We do it because we want more business – NOT simply because we’re nice guys.”

I’ve always told my employees – “don’t save me ‘MY’ money. If it helps the customer, SPEND my money. Even if they make a mistake, they won’t be criticized if it helped the customer”.

Nordstrom, over a period of many years, has developed a corporate culture of service to the customer. Any corporate culture, if it is going to endure successfully, MUST take on a life of its own, apart from the wishes of management. It has to be adopted by every employee, because THEY each think that it’s a good idea.

Whether you are a 1 person operation or the largest company, you know what good customer service is. It’s the Golden Rule applied to business – “Do unto others”.

Listen to your customers’ spoken requests – and unspoken. They’ll tell you what they want. Add a large portion of your own good common sense. Make a commitment to yourself that you will give your customers, service beyond their highest expectations

If you will do these few simple things, I can guarantee you success beyond YOUR expectations.

Gary Wollin is a Warren Buffet style investment advisor with 45+ years of Wall Street experience. He has been regularly featured in many financial publications around the world. He writes and speaks on sales, customer loyalty, and the stock market. http://www.garywollin.com

Should You Beware Of Free Sample Cover Letters For Customer Service Jobs?

July 29th, 2010

by loft42

Should You Beware Of Free Sample Cover Letters For Customer Service Jobs?

Customer service jobs are at the forefront of the best companies in the world and are probably responsible for creating the best economies and yet, people who apply for these jobs think it can be done using free sample cover letters. People who want a career in customer service often turn to these free cover letter samples because they seem to offer the quickest and most convenient solution. And the fact that they’re free also doesn’t hurt. Or does it?

Customer service jobs are specialized jobs

There’s more to customer service jobs than meets the eye and many people simply don’t realize this, choosing to see these jobs as merely a set series of tasks that are designed to make customers happy.

On the contrary, customer service jobs are what keep many businesses afloat. Think about it: if customers are unhappy, would they stay around and do business with a company? That makes customer service jobs a highly vital component of the whole system that runs a company. So why on earth would you place your bets on a free sample cover letter to apply for a customer service job?

It’s like bad advice

You know what people say about bad advice, right? And when something is for free, you know that something has got to give. So why take your chances when you are on an important quest to land a customer service job? You want to be perceived as a quality candidate, so why not make sure your cover letter spells quality as well?

If you truly want that job, you must aim to get your foot in the door. But that in itself is difficult enough, so why ruin your chances with a free sample cover letter? These types of cover letters just don’t cut it for customer service jobs.

For one, customer service jobs are all about the details. When you use a free sample cover letter, there are certain elements there that you will have to change in order for you to find the right tone and the right combination of words to make that free sample as your own.

Problem is, many of these free sample cover letters are locked in their own time and quality zones. They are so generic that it’s almost impossible to try to integrate your personality into them. Sure, they provide a faster and quicker way to create a cover letter, but it will be so difficult to let the hiring manager see that you are so much more than those strangely familiar words and the hacked phrases.

If you use a free sample cover letter for customer service jobs, your letter could come across as highly impersonal, without concern for details – two elements that spell disaster for customer service. So if your potential employer can’t see any potential customer service mark in your cover letter, why should they bother looking for it in you?

There’s nothing wrong with using free sample cover letters and in fact, many have used them in the past, to varying results. But when you’re job hunting for a customer service job, you want positive results, sure results that will assure you of getting noticed by your potential employer. Remember that a cover letter is not a jigsaw puzzle you put together to create a whole. It should speak about your experience and convince your potential employer that you are exactly what they are looking for.

Mario Churchill is a freelance author and has written over 200 articles on various subjects. For more information on free sample cover letter customer service checkout his recomme

Measure Customer Service Performance: How To Treat A Customer Like A Customer

July 29th, 2010

by firelace

Measure Customer Service Performance: How To Treat A Customer Like A Customer

There are many measurements and choices of what to measure in order to decide whether an adequate guarantee of customer service is being met. However, it is unfortunate that many businesses select the wrong factors to measure or the select the correct elements to measure but make some logic leaps which means the collected data is false or misleading.

A frequent error is to make the assumption that any two or more metrics can separated from the others. As an example, a business call center may measure an employee’s performance level by setting maximum average times to complete a customer call. On the corporate level, management may count the number of calls handled during a specific time period and assume that more calls answered means better service.

In fact, a large number of calls handled may reflect poor service quality rather than great service. If the service is so poor that customers don’t want to deal with the call center–which unfortunately happens fairly frequently. By the same token, spending longer on each call doesn’t mean that the customer is receiving better service. The number of calls has been used as another measure of satisfaction. While fewer calls may mean that fewer customers have complaints about the product or service, it may also mean that the wait times were so extraordinarily long that people simply gave up and hung up the phone.

So, it’s important to use enough indicators to make sure you are getting metrics which are measuring different aspects of customer service quality. Another common error which companies make is to use metrics which are easy to track, but that mean little to the satisfaction of the customer. An example would be the amount of non-customer time which the employee spends making notes or acting of the information which the customer has given.

In addition to measure things which are not contributing to customer satisfaction, by choosing the wrong call center performance metrics, the call center management may present a false picture to the employees about what is and is not important to promote customer satisfaction. If the pressure on the employees is only about increasing the number of calls which they can handle during any one period of time, the employee may feel pressured to do almost anything just to get the customer off the line quickly.

When a company is assessing the quality of the customer service which it provides, it’s important to first choose enough metrics, so that both scope and number is measured. Second the measurements chosen should rate the things which are important from the customer’s point of view. Employees should also understand what is the important factors which they are being rated for their own performance. The employee must always have a clear picture of what is and what is not meant by the term ‘quality of customer service.’

If you are interested in customer service metrics, check Sam Miller new web-site.

Measure Customer Service Performance: How To Treat A Customer Like A Customer

July 29th, 2010

by acordova

Measure Customer Service Performance: How To Treat A Customer Like A Customer

If you are interested in customer service metrics, check Sam Miller new web-site.

Comedy Inc.

Tags: Business Call, Correct Elements, Customer, Customer Service Performance, Customer Service Quality, Customer Time, Frequent Error, Like, Logic Leaps, Measure, Performance, Performance Level, Service, Treat, Wait Times
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Customer Service In An Instant Gratification Age

July 29th, 2010

by Laughing Squid

Customer Service In An Instant Gratification Age

What constitutes good customer service? Is it always being there for your customers? Is it the speed with which you respond to them? Is it making sure your customers can get their questions answered quickly and in any number of ways? To put it simply, the answer is yes. These aren’t the only aspects of a good customer service strategy, but they are definitely important ones.

In the technological age, even the way we serve our customers has changed. People want information at their fingertips. They want answers to their questions fast. It is a time of instant gratification and everybody wants to get their information in a different way. Some people want to speak to a real person, others enjoy their anonymity and self sufficiency, while others still want just a little reassurance and assistance. There are a number of ways small and home based businesses can ensure that they are giving their customers the same, if not better, customer service than their bigger competitors.

Clickable Customer Service

The internet seems like an obvious place to start. Most people, when looking for information, are now looking online first. It is important that you have a presence on the web. But you can’t just stop there. Having a website up is just the start. Now you have to ask yourself, “What is it that people are going to be looking for when they come to my site?” This question needs to be applied to people that are already customers, as well as people that you hope will become customers because great customer service starts well before the person decides to do business with you.

Once you have that question answered, you need to make sure that whatever information they are going to seek can be found in a number of ways. A good to place to start is a comprehensive Frequently Asked Questions section. This database of questions and answers should be an ongoing project and not a stagnant list that is never revisited. Make sure you are updating and adding to your FAQ’s on a regular basis.

Another online customer service tool is a live chat program. This allows your customers to chat with you or representatives in real time instead of sending an email and waiting for a response. This is a great tool for those quick questions and for those people that just need a little confirmation.

These two customer service solutions coupled with a comprehensive and easy to navigate web site take care of about half to two-thirds of people that have come to look for information. But believe it or not, there are still people out there that want to pick up the phone and call you.

Reaching Out To Touch Someone

I know it may seem strange to some, but there are people out there that would still like to speak to an actual person when they have questions or problems. Too many companies are trying get away from the one on one personal contact and that is a grave mistake. By relying too heavily on automated information, you can easily frustrate and alienate your customers.

As I said before, a lot of people are going to look for you first online. Once they find you however, there are going to be some that want to make sure there is someone behind the text and graphics as well as want to speak to a real person to get their questions answered. For small and home based businesses a good solution is a virtual PBX system. A virtual PBX is an automated phone system that has all the same functionalities of the phone systems that Fortune 500 companies use, without the large bulky equipment and for the fraction of the cost. Two of the features that are going to help with your customer service needs are the automated attendant and the call forwarding.

The automated attendant is going to serve two purposes. It is going to project a professional image to your caller and it is going to direct your caller to the information they need quickly. For example: “Thank you for calling ABC Company. Press 1 for sales, 2 for technical support or 3 for billing. If you know the extension of the party you are trying to reach, you may enter it at any time.”

For those businesses that do not have enough employees to have created such departments, no worries. Virtual PBX systems are flexible and you can actually have all the calls directed to the same place regardless of what the caller presses. However, your caller is still given the impression of a larger and more established business.

Secondly, virtual pbx systems are also flexible in the way that they forward your calls to you. With a virtual pbx, you can forward calls anywhere you wish – home phone, cell phone, business phone – and then change it anytime you wish as well. You can also program in more than one number so that if the call goes to the first number on the list and is not picked up, the system will try the next number. This allows you to make sure your customers can always reach a live person.

If for some reason you are not able to take the call, a virtual pbx will usually have a missed call notification system in place such as an email, page or call letting you know that you missed a call and have a voicemail waiting. Nothing impresses customers more than having someone answer when they call or someone getting back to them in a timely matter if they do have to leave a message.

In this age of instant gratification, you need to make sure your customers can get the information they need, when they need it and how they want to get it. That is just a basic part of good customer service today. It is always a good idea to revisit your customer service practices and see how you rate. Ask yourself the questions. Can my customers get the information they want easily, quickly and in different ways? If not, it may be time to adjust your customer service strategy and tools.

Brandi Cummings, an expert in the field of virtual telecommunications, recommends checking out Freedom800.com (www.freedom800.com), for more information on how a virtual PBX can enhance your customer service.

our gift to the TSC!! watch and learn the three basic tenets of customer service!! dedicated to mike lam. the tsc will not be the same without you. rest in peace.
Video Rating: 4 / 5

Tags: Anonymity, Better Customer Service, Customer, Customer Service Strategy, Fingertips, Good Customer Service, Gratification, Great Customer Service, Home Based Businesses, Instant, Instant Gratification, Ongoing Project, Presence On The Web, Questions And Answers, Questions Section, Real Person, Reassurance, Self Sufficiency, Service, Squid, Technological Age
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Customer Service ? Tips for Successful Business

July 28th, 2010

by Laughing Squid

Customer Service ? Tips for Successful Business

One of the most important aspects of running a successful business is customer service. In the business world, you will be competing with possibly hundreds of other companies online or just in your community. Each of your company’s products may have similar offers and the price may also be the same. There may be products that are cheaper in your shop but there are also products that are cheaper in your competitor’s shop. With such tough competition, it all boils down to customer service. This is the hidden aspect of the business that cannot be easily understood or copied from any other company.

So how do you provide excellent customer service? There is no specific answer to that question. There are a lot of factors that you may have to consider before you can actually proclaim that your company provides good customer service. It is a bigger challenge to give the best response to your customer especially when the customer is irritated. But they have all the right to complain and protest if your service and products are not up to their expectations.

To run a business along with good customer service involves establishing an after sales support. Your relationship with the customer does not end after a sale transaction is completed. The goods that they buy will tell them who you are. We are not talking about warranties here. We already know that they can just change that if there is a manufacturing defect in the product. A good after sales support is not only changing defective items but offering repairs when the product crosses the warranty period. That could be a drag since you need to train and update your employees with handling such issues, but it is really worth it when people know that you are helping them with any problems they have with the product they bought from you.

Good customer service traits should also start even before the sale. The customer is already interested in the services or products that you offer but there are lots of brands to choose from. A good business will not only get the customer what they want, but will also try to recommend good products for them. This is a very delicate issue since you do not want to offend the customer’s right to chose. They might perceive that you think they do not know what they are purchasing. To prevent this, your employees should know the pros and cons of each product. If they know these things, they will have the confidence to recommend and talk to the customers. It is a great connection that will create loyalty and confidence among your customers to buy from you again and again.

Presale and after sale support are the two traits each business should have. There are companies that bank on this idea. Even though they may charge a little bit more, it is all worth it. People want products that have better support than cheap products that are easily broken and have no support available.

If you already have a business, better start educating your staff about this. A good reputation is hard to establish so patience and persistence is very important. Customer service cannot just be built overnight since it requires a radical transformation of how your service staff act and behave with the customers

Mansi Gupta Recommends that you visit Business Brokers for more information on Business Sales and For Sale By Owner.

Tags: Boils, Business, Business Service, Business World, Competitor, Customer, Customer Service Tips, Excellent Customer Service, Good Customer Service, Relationship, Running A Successful Business, Service, Squid, Successful, Tips, Warranties, Warranty, Warranty Period
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These Days Good Customer Service Sleeps With the Dinosaurs!

July 28th, 2010

by Birmingham News Room

These Days Good Customer Service Sleeps With the Dinosaurs!

What has happened to providing good customer service? From mortgage lenders, banks, real-estate, telecommunications, and department stores etc. Customer service gets overall grade of D or F. I’m convinced that if any business wants to increase their revenue, this is an area that needs major work and all business could improve. If this area alone is adequately pursued, it could be highly profitable. How you may ask, profitable by doing what so many others are failing to do, by providing good customer service. While working to maintain that all important customers you already have and acquire new customers.

Good customer service is almost like saying; customer service now sleeps with the dinosaurs. Simple things like returning a phone call, or returning the fifth call. Seriously, you would think that a customer or a potential customer call would have been returned before then. Well, I can personally tell you this example happened to me just last week. So, do you think I was a happy customer when I left a message on their answering machine on the fifth call? Needless to say, they have lost me as a customer and I will be sure to tell everyone I know how unprofessional they are and that they should not use their service, because their service is actually no service at all!

Replying to emails; if a customer has contacted the wrong department, then route the customer to the correct dept. This will help the customer service rep not to receive the same customer contacting them over and over again. Spend a couple minutes and find out who should be helping the customer. Provide the customer with a name, and email address of the appropriate person or department. If this is done on the first go around, more than likely there will not be a second and so forth go around.

It was always my goal when I assisted customers to give them everything they needed on their first go around. I did not want to receive another email from the same customer unnecessarily. We have gotten so technical, that we have lost that human connection. The fact that you, instead of a computer replies back to the customer will make you stand out. If a customer feels their request is being handled by a human being and not a computer, I bet he or she is willing to pay a little more for your type of service.

Right now I use a hosting company that I could get for free somewhere else or for a lot less than what I’m paying now. But, I pay more so I can actually speak to a human being and get instant assistance. I don’t have to wait for my email questions to be answered two days later. I’m very happy with their service and continue to purchase more and more products. They are dinosaurs!

Sophia Monroe, has worked many years providing customer service in several industries such as telecommunications, medical and insurance.

http://www.Letsrealtalk.com

Tags: Answering Machine, Banks, Birmingham News, Couple Minutes, Customer, Customer Service Rep, Days, Department Stores, Dinosaurs, Email Address, Emails, Good, Good Customer Service, Happy Customer, Help Service, Mortgage Lenders, News Room, News Service, Phone Call, Providing Good Customer Service, Real Estate, Service, Sleeps, Telecommunications, These
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Why Compromise on the Quality of Online Customer Service?

July 28th, 2010

by foxtrotyankee

Why Compromise on the Quality of Online Customer Service?

When was the last time a really good salesperson or a very courteous customer service representative helped you out at a store? The time when

you said “Thank you” with a genuinely heartfelt smile and still remember the experience…

Wouldn’t you like your online customers to experience something similar every time they come to your website?

Excellent online customer service leaves an impression that lingers on – and this is what we want customers to remember about your business.

Live representatives are highly trained in customer service and are focusing on making all conversations with the visitors on your website an

experience that most visitors will remember. Invest in this experience and your customers will want to come back!

You will find ‘many ways of providing support and service to your customers, most of them will be effective. But what is rare is creating that

experience for your customer – an experience that merges with your business, an experience that completes your brand identity.

While providing Live Help to web visitors, chat based customer service representatives can give a feel

of rich completeness to your website, making it an entire online solution.

Implement Live Help to Enhance Online Customer Experience

Here comes the best part, by implementing a Live Help solution to your website you will not only be creating the setting for a pleasant online

customer service experience, you will actually be lowering the Total Cost of Ownership (T.C.O) on your online business.

Live Help via Chat is a solution that is both, easy to implement and cost effective. It costs you lesser than Phone Support or E-mail Support.

Live Help on your website is productive, reliable and available during off hours. A Live Customer

Service Representative can handle multiple conversations at a time, further reducing your cost on customer service agents.

If you’re looking to dip your toes into this experience, please chat with a Customer Service Representative on our website.

For further details, you may also call us at 312-546-4114 to add the Live Help experience to your website.

Resources:

www.webgreeter.com

www.liveadmins.com

Tags: Brand Identity, Chat Service, Completeness, Compromise, Conversations, Cost Of Ownership, Courteous Customer Service, Cus, Customer, Customer Experience, Customer Service Experience, Customer Service Representative, Customer Service Representatives, E Mail, Good Salesperson, Live Help, Mail Support, Online, Online Business, Quality, Service, Smile, Web Visitors, When Was The Last Time
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Service Wueste

Customer Service And Your Business

Put the Fubb Factor Into Customer Service

Customer Service — Customer Loyalty Wins Sales

Should You Beware Of Free Sample Cover Letters For Customer Service Jobs?

Measure Customer Service Performance: How To Treat A Customer Like A Customer

Measure Customer Service Performance: How To Treat A Customer Like A Customer

Customer Service In An Instant Gratification Age

Customer Service ? Tips for Successful Business

These Days Good Customer Service Sleeps With the Dinosaurs!

Why Compromise on the Quality of Online Customer Service?

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