Posts Tagged ‘No Doubt’

Customer Service Answering Service: A Necessity For Electronic, Catalog And Brick And Mortar Retail

Tuesday, August 24th, 2010
Customer Service
by Birmingham News Room

Customer Service Answering Service: A Necessity For Electronic, Catalog And Brick And Mortar Retail

No matter what type of retail store or stores you have; online via a web store or an actual retail store, good customer service is a necessity, now and as it has in years past. Maybe you’re a small retail operation and operate one or two web sites and don’t have a staff or department that handles your customer service. That’s okay, when you can align yourself with a customer service answering service. It’s less expensive than you think and highly effective by having live and articulate operators answer your callers’ inquiries, take orders, provide product information, and can actually help you sell and better promote whatever it is you’re offering online.

Yes, e-mails are great, but not everyone is that patient and maybe the person who’s interested in your products who has a question, sends hundreds of e-mails on daily basis at work. They could be burnt out from the process and may not want to bother sending another e-mail. There preference is to talk to someone right now, since they’re hot for your product or service. Meet and greet their immediate demands by having a customer service answering service ready to serve and sell them now!

You know what it’s like sometimes when you call a retail store, and getting through is frustrating; press this, press that, and usually no one gets on the line, and you end-up hanging up and doing business elsewhere. Don’t let that happen to your web store or small retail store. Let a business savvy customer service answering service provide immediate help and excellent customer service, and that’s what can and will build your business.

No doubt, a well-designed web site can attract visitors, and hopefully get them to visit your online store, but if they have a question, or need more info ASAP, it’s a great sell to have a customer service answering service available to help them when they need help. By having the live customer service answering service, you will also be building trust and providing your existing and new customers with prompt and courteous help.

Doesn’t a soothing, polite and helpful voice beat an electronic e-mail? Sure it does. Buyers often times want immediate answers to their questions and won’t always want to e-mail their questions. Other benefits of having a customer service answering service, other than having someone available live to help, is often times the more your customers know about your products, their features, availability, or what news products will soon be available, the better. It’s not only assuring to get fast and accurate information about your online web store products, it’s simply smart business to have customer service answering support be able to keep your customers coming back and being happy that they called. Having a customer service answer service not only builds trust, it assures them you’re a reputable online business that cares about providing real customer service.

Having a reputable customer service answering service should be part of your overall marketing strategy to help you better support and grow your business. It’s affordable and customizable, you just need to identify the better customer service answering service that are out there and best suited for your retail business needs.

Robert Porter is the President and CEO of 1-800 We Answer, a full service telecommunications company providing a complete range of answering service, call center, voice mail, fax, mail,telemarketing and phone system services to businesses and individuals.

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Marketing Through Service ? Great Customer Service Starts With Being a Great Customer

Sunday, August 22nd, 2010
Customer Service
by annethelibrarian

Marketing Through Service ? Great Customer Service Starts With Being a Great Customer

Marketing Through Service – Great Customer Service Starts with Being a Great Customer

If you want great customer service, then you have to start by being a good customer. It all starts with your attitude, good or bad, happy or sad. People with positive, happy attitudes change everything. Have you ever noticed that when you meet a stranger and they smile at you, how good it makes you feel? The same is true about customer service. When we are being served or waiting to be served, try and put yourself in the customer service representative’s position. Wouldn’t you like it if your customer first smiled at you and then said hello? It makes a huge difference in the way people are treated. Treat everyone the way that you would like to be treated and you will find that you will receive much better service.

Good customer service is really a license to print money. Zig Ziglar said it best. “You can have everything in life you want if you will just help other people get what they want”. Great customer service comes from the heart. You have no doubt seen this a few times, where the customer service representative went overboard to satisfy and exceed your expectations. Because of the actions of this person you felt really good about the company you just did business with. In fact you would more than likely tell some of your friends about your experience, and they in turn would tell others. These actions from that customer service person resulted in word of mouth advertising, word of mouth referrals, and these referrals are like gold, businesses treasure them.

Exceptional customer service starts with good solid leadership. “You get the best efforts from others not by lighting a fire under them, but by building a fire within”. Bob Nelson. “The greatest management principal in the world is the things that get rewarded and appreciated get done”. Michael LeBouef. Being a customer service representative is a wonderful and rewarding profession. Everyone is a customer service representative; the only difference is how we are compensated. The professional, is the one that works for a company gets paid financially, as well as being personally rewarded and appreciated at times by their customers. The other kind of service representative, perhaps like you and me, get rewarded in a different way. If for example you are “Just a housewife” with children at home, you get your rewards in many wonderful ways. Your satisfaction comes from teaching your children social skills, how to do things for themselves, keeping your home nice, shopping, washing clothes, preparing meals, and the list goes on. You cannot find a more important customer service representative than this person. If you are a single mother or father, your job is incredibly difficult, but still can be very rewarding. Of course it helps if you have a spouse that can assist with some of the chores. People helping people are really doing them a service. Often most people who volunteer their services for free, get their rewards from their inner feelings, it just feels good helping others. It’s the right thing to do and it feels really good.

At the end of the day, if you have not enjoyed the time you have spent, if you are not happy, what’s the point? It’s your life. You are responsible for the results. If you want to be a happier person, start with the right attitude, smile and treat people properly. We are all customers and we are all service representatives. You can make a difference, but it has to start with you. “Its not where you start…it’s where you finish that counts”. Zig Ziglar

 

 

© Copyright Peter E. Smith     

If you haven’t already, now is the perfect time to pick up a copy of my best selling e-book “Marketing through Service a Common Sense Approach”. You will find not only answers to the above questions but many useful chapters on marketing, sales, service, branding, networking and more. You and your decision makers will want to use this e-book as a “Business Reference”.

 

To Order Your Marketing Through Service e-book Go To

http://www.marketingthroughservice.com  and click the Buy Now Button

Peter E. Smith is President of Prospect Ventures Limited, a Management, Marketing and Sales Consulting Company. Mr. Smith has held senior management positions for two Fortune 500 companies out of the United States, and has owned and operated several businesses including those in the professional, retail, factoring and wholesale industries.


Mr. Smith was educated in Great Britain, Canada and the United States. His books and articles are based upon Mr. Smith’s own observations, experiences, facts and research with many different businesses over the past three and a half decades.


His passion as a consultant is simply to assist companies in achieving record business growth by marketing through service; and dramatically increasing profits while having fun. I can make a significant difference in your business.

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Future of Customer Service

Friday, August 20th, 2010
Customer Service
by loft42

Future of Customer Service

Within the next few years, two-way video communications will be the new cutting edge way of doing business. The banking industry is already starting to deploy “virtual tellers” at branch offices while the retail industry is apparently gearing up to introduce “virtual store clerks.”

This “kiosk-based” form of video communications at bank and retail locations is the prelude to the much larger rollout of fixed-line and mobile two-way video communications, which will ultimately bring this new form of communication into the privacy of our homes. Obviously, there are still hurdles to overcome before video communications becomes commonplace. For one thing, there’s still the basic problem of not enough bandwidth on our last-mile networks.

Then there is the simple fact that most consumers do not have video phones or even video cameras and microphones connected to their PCs at home. Perhaps more importantly, there is still a question of how many people really want two-way video communications whether actually seeing the person you are speaking with offers enough value to the consumer to make the cost of rolling out IP video communications worth it.

However, with the major wireless service providers of the world working in concert with the handset makers and aggressively rolling out video capabilities on their next generation networks, we are no doubt getting closer to the day when two-way video communications will become a reality. As advanced new mobile devices (i.e., videophones) come onto the market, and consumer demand for them increases, it only makes sense that the call center industry will follow suit.

Farther down the road there’s the potential for using IP video for a wide range of customer service and support operations, which people can access from their homes. For example, one day an agent in a tech support center will be able to “show” a consumer who just bought a new computer how to load some new software, or perhaps troubleshoot a set-up problem, right on the consumer’s computer screen.

The ability to “show” a consumer how to do something, in real rime, rather than “tell” them over the phone will no doubt have powerful applications in the future.

Contact Us : Call Centers India
Email : sales@callcentersindia.com
Phone : 206.384.4669

About CCI

Call Centers India is known as CCI and has set up good building relationship in BPO industry and helping others to growth in industry, Call Centers India in consultancy since 5 years and in 2005 launched own delivery center by name of Vcare Call Center India (P) Ltd. and delivering many offshore projects successfully.

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Customer Service And Your Business

Friday, July 30th, 2010
Customer Service
by lunaweb

Customer Service And Your Business

Every business needs customers. If you can name a single business that does not deal with people at all, then I’d give you a million dollars for being the cleverest person on earth.

The success of your business usually depends on the number of customers you have. The more customers you have, the more your profits will be. It’s as simple as that. If that’s the case, then surely the most important thing to do is to gather customers as many customers as you can, right?

Mass Media Advertising to Attract Customers

But then, how do you attract customers? Attracting customers is a serious business, and some people even go so far as to hire other companies so that these companies can attract customers for them.

Enter the advertising companies. If you want your business to prosper, you’ll probably have to spend a bit of money in advertising. You’ll probably have to pay for billboards, for ads in the newspaper, for ads in the magazines, for ads in the radio, and even for ads in television.

However, which one of these is the most effective? Is it the television or the radio? Maybe the billboards are the most effective means of advertising?

The answer is – none of these!

Grapevine Advertising

Contrary to popular belief, it isn’t advertising through the traditional mass media that makes a business famous. I have to admit that it does help a lot in getting customers, but it is not nearly enough.

The best type of advertising is done through the grapevine. What’s the grapevine, you ask? Simple… rumors! Gossiping has been around since time immemorial. And there’s no doubt that “Ye Olde Tavern” became popular only when people started talking about it.

The question is, how do you get people to talk about your business? For one thing, you’ve got to have the best merchandise for miles around. However, that’s a bit unrealistic, don’t you think?

There’s only one best baker, there’s only one best lawyer, and there’s only one best painter. And if people valued only quality, then only the “Bests” in the world would have food on their tables, and the rest of us… well… we’ll probably be eating salt.

Good Customer Service is Good Business Practice

The truth is, you can attract customers by simply being nice to them. The best businesses always pair “quality goods” with “quality service”. This is actually where customer service comes in. When a customer enters the doors of your humble business establishment, he will be faced with either a customer service agent or a regular employee acting in the stead of a customer service agent.

If the customer has some questions, some problems, or some complaints, he’ll have to go straight to your customer service agent. There, his problems will be resolved and his questions will be answered. It depends upon your agent whether your customer will go home smiling or frowning.

Now, this is the crucial part. If the person is satisfied, chances are, he’ll tell all his friends and family that he went to this nice little establishment with a super friendly staff. If the customer was somehow dissatisfied with your customer service agent, then he’ll probably spew venomous comments about your establishment and advise people not to go there because they might meet the apathetic, rude, ill-mannered customer service agent. And so it goes… the customer’s friends, family, and even his acquaintances would steer clear of your place.

Just remember, bad publicity is never good. That kind of stuff works only in showbiz. If you want your business to be successful, make sure that your customer service is excellent. Just remember, once you satisfy your customers, they’ll start filling your purse.

Steven Taylor is a Marketing Consultant to http://www.Retronix.com – one of the most innovative and effective electronics services suppliers to the electronics & semiconductor industries. Services include BGA Rework.

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